with Heather Reed
Detecting customer experience issues and opportunities early is critical for businesses to truly understand customer needs and deliver exceptional service in the moments that matter. Given the current environment of constantly changing market conditions and new consumer behaviors, getting this right is more critical than ever. But with the customer voice scattered across many disparate channels over many points in time, stitching the pieces together into actionable insights can be a constant challenge.
This presentation will cover how organizations are utilizing intelligent applications like RXA’s Voice of Customer Experience to deliver a live feed of business intelligence directly to their customer service professionals, allowing them to address and optimize their approach like never before.