with John Larsen
Many service businesses struggle to accommodate uncertain demand with fixed workforce schedules. They end up understaffed at demand peaks and overstaffed in the valleys, driving high labor costs and poor customer service. Weave Workforce uses applied AI to anticipate demand fluctuations and schedule employees accordingly, simultaneously reducing labor costs and enhancing customer experiences. This session will walk through Weave’s workforce optimization framework and share insights for enhancing business operations with AI.