The way I see it, technology is pervasive in everything we touch.
Today people still struggle to understand how to use technology to resolve their needs, very soon, technology will be able to master natural language and other aspects of artificial intelligence to the point where technology can understand us and adapt to our needs.
For the retailer, these advancements will enable the automation of clienteling to the point where the system will know all about us and be smart enough to identify products and services that we need before we even begin searching for them. This “Predictive Personalization” will revolutionize retail as we know it and its impact will be profound.
I have created Robo Retail, to focus on helping companies win at retail by applying these advanced methods in a way that provides experiences customers love and generates economic value for the business.